Personal Data Protection ra888

1. Introduction and Scope of Policy

This Privacy Policy ("Policy") is issued by ra888, an online casino and sports betting platform operating under international licensing. It explains how we collect, use, disclose, store and protect your personal information when you use the ra888 website, register an account, make deposits or withdrawals, use our support services, or participate in any campaigns or promotions offered.

By using ra888's services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact our support team for further clarification before continuing to use the platform.

This policy covers all users of the ra888 platform in Malaysia, including those who browse the website without a registered account, registered members, and those who interact with us through customer support channels.

2. Information We Collect

In operating the ra888 platform, we collect several categories of personal information for legitimate and necessary purposes:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, and nationality — collected for age verification (21 years and above) and compliance with international licensing requirements.
• Contact Information: Email address, mobile phone number and mailing address that you provide during registration or when updating your account profile.
• Financial Information: Details relating to the payment methods you use — whether Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, or crypto assets such as USDT, BTC and ETH. We do not store credit card numbers or e-wallet passwords directly in our systems.
• Platform Activity Data: Records of deposit and withdrawal transactions, game history, account logins, and betting activity — used to detect unusual activity and ensure platform integrity.
• Technical Data: IP address, device type, web browser, session time and cookie data — used to improve website functionality and user experience.
• Communications: Any message exchanges through live chat, support email or other means of communication with the ra888 team.

3. Purpose of Use of Information

The personal information we collect is used solely for legitimate purposes directly related to the operation of the ra888 platform, including:

• Processing new account registrations and verifying member identity.
• Confirming that players are aged 21 and above as required by our international licensing.
• Processing deposits and withdrawals securely through your chosen payment method.
• Providing 24/7 customer support in Bahasa Melayu and English.
• Sending account-related notifications, bonuses, campaigns and relevant service information.
• Detecting, investigating and preventing fraud, money laundering or any activity that violates the terms of use.
• Complying with reporting and compliance requirements under our international licensing.
• Improving user experience and platform functionality based on anonymised data analysis.

4. Disclosure to Third Parties

ra888 does not sell or rent your personal information. However, in certain circumstances, we may share information with the following parties:

• Payment Service Providers: To process financial transactions securely, the necessary information is shared with approved payment providers subject to strict confidentiality agreements.
• Technology Service Providers: Third-party companies that assist in platform operations, data storage, cybersecurity and analytics — all bound by strict data confidentiality policies.
• Regulatory and Licensing Bodies: Where required by our international licensing conditions or upon a lawful request from relevant authorities.
• Fraud Investigators: In cases of suspected fraud, money laundering or security breaches, relevant information may be shared with the responsible parties.

In all situations above, ra888 ensures that the relevant third parties comply with data protection standards equivalent to our own policy and use the information only for the specified purposes.

5. Cookies and Tracking Technologies

The ra888 website uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device when you visit our website.

We use several types of cookies, including session cookies required for basic website functionality, preference cookies that store your language and display settings, and analytics cookies that help us understand how users interact with our platform. All analytics data is collected anonymously and is not directly linked to your personal identity.

You can manage your cookie settings through your web browser at any time. However, blocking certain cookies may affect the functionality of some parts of the ra888 website.

6. Data Security

ra888 implements a range of technical and operational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction:

• 256-bit SSL data encryption on all website pages and during data transmission.
• Strict internal access controls — only authorised staff may access members' personal information.
• Regular security audits and penetration testing by independent parties.
• 24/7 system monitoring to detect any suspicious activity or unauthorised access attempts.
• Account passwords stored in hashed form — no one, including ra888 staff, can read your password.

While we take all reasonable measures, no internet security system can be guaranteed to be one hundred percent secure. We encourage you to use a strong and unique password and not share your account login details with anyone.

7. Data Retention and Deletion

ra888 retains your personal information for as long as necessary to fulfil the purposes set out in this policy and to comply with applicable legal and licensing requirements. Generally, active account records are kept for the duration your account remains active, while closed account records are kept for the period required by applicable licensing and legal requirements.

Once the retention period ends, your personal data will be deleted or anonymised in a secure manner so that it cannot be recovered or linked back to your identity.

8. Your Rights as a User

As a ra888 member, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If any information is inaccurate or incomplete, you may request that we correct it.
• Right of Erasure: In certain circumstances, you may request deletion of your personal information, subject to data retention requirements imposed by our international licensing.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction of Processing: You may request that we limit how we use your data in certain circumstances.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

9. Minors and Age Protection

The ra888 platform is intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21. Should we find that personal data of a minor or underage individual has been collected inadvertently, we will take immediate steps to delete that information and close the relevant account.

If you have reason to believe that an individual under 21 has registered an account on our platform, please contact our support immediately.

10. Amendments to the Privacy Policy

ra888 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements or applicable legislation. Any significant amendments will be communicated to registered members via email or in-account notification at least 14 days before the amendment takes effect.

Continued use of the ra888 platform after the effective date of any amendment is considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we handle your personal information.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the ra888 customer service team:

• Email: [email protected]
• Live Chat: Available 24/7 through the ra888 platform in Bahasa Melayu and English

We are committed to addressing any privacy-related enquiries you have carefully and in a timely manner.